Returns & Exchanges

At Dr. Pen, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original, sealed packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack your unused device and all original accessories in the original box to ensure no damage occurs during transit.

• 3.
  Ship to Dr. Pen

  Affix the provided shipping label or use a tracked courier service to send your items back to our processing center.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.